Production-tested · Pajaro Veterinary Hospital

Missed conversions. CSR blind spots.The two things your PMS never shows you.

PetsVet Call Intelligence™ automatically records, transcribes, and AI-analyzes every incoming call — giving your clinic complete visibility into missed appointments, staff performance, and revenue leakage.

Book a Free Demo → See Live Dashboard
Pajaro Veterinary Hospital PetsVet Clinics Network No hardware required
How it works
Step 1 · PBX Integration
Call received & recorded
PrimeVox or compatible PBX captures every inbound call automatically — no hardware changes.
Recording started · 0:00
Step 2 · Secure Fetch
Audio fetched every 15 min
PetsVet pulls new recordings via encrypted API — zero manual upload required.
Encrypted · Stored securely
Step 3 · AI Processing
Transcription & intelligent analysis
Each recording is converted to searchable, timestamped text — then analyzed for intent, sentiment, outcome, and quality with plain-English rationale for every call.
Intent: Appointment · QA: 9.1
Step 4 · Your Dashboard
Searchable insights on any device
All intelligence surfaces in your role-based dashboard — searchable, filterable, accessible anywhere.
Dashboard updated · <15 min
AI in action · live simulation
PetsVet Call Intelligence™ — Analyzing call...
(831) 555-0142
Duration: 3m 42s · Today 9:14 AM
Analyzing
Transcript
AI Analysis 0%
Intelligence Report
Call Intent —
Sentiment —
Outcome —
Turnaway —
0.0
/ 10 QA Score
Quality Assessment
Tone
Resolution
Empathy
Analysis complete · Dashboard updated
Pajaro Vet HospitalMulti-doctor · California

All Calls

47
Today
3
Turnaways
8.4
Avg QA
Search calls, transcripts…
Today
All Staff
All Outcomes
TimeDurationCSRIntentSentimentOutcomeQA ▾
9:14 AM3m 42sSarah K. Emergency Appt Anxious → Reassured Booked ✓ 9.1
10:02 AM1m 18sJames R. Appt Booking Positive Booked ✓ 8.7
11:31 AM0m 54sSarah K. Appt Request Frustrated ⚠ Turned Away 6.2
1:15 PM2m 08sMaria T. Rx Refill Neutral Transferred 7.8
2:45 PM1m 33sJames R. Emergency Appt Urgent Booked ✓ 9.4
3:22 PM0m 41sMaria T. General Inquiry Positive Resolved ✓ 8.1
Live · Updated just now Showing 6 of 47 calls today
0%Of calls transcribed automatically
0minAverage time to insight after call
0%Veterinary transcription accuracy
$0Hardware or on-site installation cost
The Problem

Your vet clinic phones ring 50+ times a day. What are you missing?

Missed Appointment Opportunities

Calls where clients were ready to book but weren't converted. You have no idea how many or why.

No Staff Performance Visibility

Which receptionist converts the most bookings? Who needs coaching? Invisible without recordings.

Revenue Leakage from Turnaways

Clients turned away due to capacity or hours. Each is lost revenue — and you don't know the scale.

Most veterinary clinics handle 30–100+ calls per day. Within those calls lies critical business intelligence that is completely invisible.
30–100+
Calls per day
0
Analyzed without PetsVet
100%
Analyzed with PetsVet
How It Works

How PetsVet Call Intelligence works: from call captured to AI insight in minutes

PetsVet integrates silently with your existing phone system. No hardware. No disruption. Every call becomes structured, searchable intelligence.

Voice Calls
All inbound clinic calls
PBX Systems
PrimeVox + compatible
Reception Staff
Per-CSR performance data
Multi-Clinic
All locations, one dashboard
See it in action →
1
PBX

Calls recorded automatically

Your existing PBX records every call. No hardware changes, no disruption to your current setup.

2
Secure Fetch

PetsVet fetches recordings

Every 15 minutes, new recordings are pulled via secure API and stored on encrypted servers.

3
AI Processing

Transcription & intelligent analysis

Each recording is converted to searchable, timestamped text — then analyzed for intent, sentiment, call outcome, and quality. Every judgment includes a plain-English rationale.

4
Dashboard

Searchable insights on any device

All intelligence surfaces in your role-based clinic dashboard — searchable, filterable, and accessible from anywhere.

5
Alert Engine

Managers notified the moment it matters

Configurable alert rules trigger instant email notifications when critical events are detected — negative sentiment spikes, elevated turnaway rates, or any call flagged for follow-up. Set your own thresholds in the dashboard; PetsVet handles the rest.

Core Modules

Veterinary call intelligence features — everything your clinic needs to understand every call

Call Intelligence Dashboard™

Every call in one place — audio playback, full searchable transcript, and AI-generated labels for intent, outcome, sentiment, and quality flags. Filter by date, staff member, or call type.

  • Audio playback with timestamped transcript
  • AI intent, sentiment & outcome labels per call
  • Advanced filters — date, CSR, call type, outcome
  • Searchable across all calls and transcripts
PetsVet all calls dashboard — veterinary clinic call tracking interface with AI analysis and filters

Turnaways Tracker

Every call where your clinic couldn't accommodate the client — automatically identified and categorized. The #1 source of invisible revenue leakage, made fully visible.

  • Auto-detects turnaway calls across all staff
  • Categorizes reasons — capacity, hours, no availability
  • Trend charts showing turnaway rate over time
  • Filter by receptionist to identify coaching needs
PetsVet turnaways tracker — missed appointment and conversion detection for veterinary clinics

AI-Powered QA Scoring

Every transcript scored by GPT-5 across three dimensions — tone, resolution, and empathy. Confidence scores (0–1.0) with plain-English rationale. Explainable AI, not a black box.

  • GPT-5 scores every call automatically
  • Confidence scores 0–1.0 per dimension
  • Plain-English rationale for every judgment
  • Per-CSR aggregated performance reports

QA Scoring Dashboard
Live production screenshot

Email Notifications

Automated alerts sent to clinic managers for high-priority events — negative sentiment spikes, unusual turnaway rates, or calls flagged for follow-up. Stay informed without checking the dashboard constantly.

  • Negative sentiment spike alerts
  • Unusual turnaway rate notifications
  • Calls flagged for manager follow-up
  • Configurable frequency and thresholds
PetsVet automated email alerts for veterinary call analysis, CSR performance flags, and turnaway notifications

Multi-Clinic Support

Single account for multiple clinic locations. Per-clinic branding, unified login with clinic switcher, isolated data per location, and cross-clinic reporting for owners and practice managers.

  • Unlimited clinic locations under one account
  • Unified login with per-clinic switcher
  • Full data isolation between locations
  • Cross-clinic executive reporting for owners

Multi-Clinic Dashboard
Live production screenshot

Why PetsVet

PetsVet vs. Generic Call Analytics Tools — Why Veterinary-Specific Wins

Generic tools were built for call centers. PetsVet was built specifically for veterinary clinics.

Feature Generic Call Tools PetsVet Call Intelligence™
Veterinary-specific vocabulary and AI training✕✓
Turnaway tracking and revenue leakage detection✕✓
Explainable AI with plain-English rationale✕✓
Production-tested in live veterinary clinics✕✓
Per-receptionist QA scoring and coaching dataPartial✓
Multi-clinic under single accountExpensive add-on✓ Included
No hardware installation requiredVaries✓ API-only
Dedicated onboarding and clinic-specific setupSelf-serve only✓ Full support
Production Proven

Veterinary call analytics running in real clinics. Not a prototype.

Live Production

Built on the same call-recording and AI pipeline currently running in production at Pajaro Veterinary Hospital — proven, field-tested technology ready to deploy to any veterinary practice.

PVH
Pajaro Veterinary Hospital
Multi-doctor practice · California
Active Deployment

PetsVet's multi-clinic architecture is running in production — handling real call volumes and real clinic workflows across multiple locations simultaneously.

PV
PetsVet Clinics Network
Multi-location practice group
500+
Calls analyzed monthly
<15min
Call to insight latency
$0
Hardware required
Common Questions

Veterinary call intelligence — frequently asked questions

No. PetsVet connects to your existing PBX system via API — PrimeVox and compatible systems. There is nothing to install on-site, no hardware changes, and zero disruption to your current operations or call quality.
Most clinics are live within one week. The PBX integration typically takes under 2 hours on our end. We handle everything — dashboard configuration, staff account setup, and custom filter setup for your clinic.
Yes. All recordings and transcripts are stored with AES-256 encryption. Role-based access ensures staff see only their clinic's data. PetsVet does not sell, share, or monetize your call data — ever. Data retention is configurable per clinic.
GPT-5 analyzes every transcript for call intent (appointment booking, prescription refill, inquiry, etc.), staff sentiment and tone, call outcome (booked, transferred, turned away, follow-up required), and quality score across tone, resolution, and empathy — all with plain-English rationale so you understand why, not just what.
Yes. PetsVet supports unlimited clinic locations under a single account. Each clinic has its own isolated data and branding, with a unified login and clinic switcher for managers. Cross-clinic reporting is available for practice owners and group managers.
PetsVet fetches new recordings every 15 minutes. After a call ends, it typically appears in the dashboard — fully transcribed and AI-analyzed — within 15 minutes of the recording becoming available via the PBX API.
Getting Started

Live in under one week.

No disruption, no hardware, no technical complexity on your end — we handle everything.

1

Book a Demo

15-minute call to understand your setup, call volume, and goals.

2

PBX Integration

We connect to your existing phone system via API — typically under 2 hours.

3

Dashboard Setup

Configured with branding, staff accounts, and your custom filters.

4

Go Live

First call analyzed within 15 minutes. Full visibility from day one.

No disruption guarantee

PetsVet connects via API. Nothing to install on-site, no hardware changes, zero disruption to your current operations or call quality.

Security

Your call data is your data.

Security-first architecture. No advertising, no data monetization. Ever.

Encrypted Storage

All audio and transcripts stored with AES-256 encryption on secure servers.

Role-Based Access

Staff see only their clinic's data. Full isolation between locations.

HTTPS-Only

All dashboard access is HTTPS-only. API credentials never exposed to the browser.

No Data Monetization

PetsVet never sells, shares, or monetizes your call data.

Configurable Retention

Define how long recordings and transcripts are retained per clinic.

Compliance Guidance

Call disclosure implementation guidance for two-party consent states.

Free Demo

Book a free PetsVet demo for your veterinary clinic

A 15-minute call is all it takes. We'll walk through the live dashboard, answer your questions, and show exactly how PetsVet integrates with your phone system.

  • Live walkthrough of the Call Intelligence Dashboard™
  • See real transcription and AI scoring in action
  • Understand PBX integration for your specific setup
  • Get a custom quote based on your call volume
  • No commitment, no credit card, no pressure
or schedule directly
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